FAQ Shipping
Frequently Asked Questions
General
Payments
Warranty
Pricing Strategy
Orders
Returns
Complaints
Shipping
iSTYLE Wholesale is a trusted European wholesale distributor specializing in brand new and used Apple devices. Since 2014, we've been serving retailers, wholesalers, and distributors across Europe and beyond.
Our headquarters are based in Europe. We operate across multiple markets and ship to countries throughout the EU and beyond.
We attend major industry trade shows and events throughout the year. You can also schedule an in-person meeting at our offices by contacting us via WhatsApp or email.
We accept bank transfers (SWIFT/SEPA), major credit cards, and other methods for established partners. All transactions are conducted in a secure environment.
Payment is typically required before shipment unless a credit line has been arranged. For new partners, prepayment is standard.
Yes, a full commercial invoice is issued for every order. VAT invoices are available for EU-registered businesses.
All brand new products come with the manufacturer's standard warranty. Refurbished and used devices include a limited warranty provided by iSTYLE Wholesale.
Contact our support team with your order number and a description of the issue. We will guide you through the process.
Manufacturer warranties on new Apple products are typically tied to the device serial number and may be transferred to the end customer.
Pricing is based on current market conditions, order volume, and product availability. Registered partners receive access to our live price list.
Yes, volume discounts are available for large orders. Contact your dedicated account manager with the quantity and model you require.
All prices shown are exclusive of VAT. EU B2B transactions with valid VAT numbers may qualify for zero-rated invoicing.
Orders can be placed directly through our online platform after registration and approval. You can also contact our sales team via WhatsApp or email.
Modifications or cancellations may be possible if the order has not yet been processed for shipment. Contact our team as soon as possible.
Once your order is shipped, you will receive a tracking number via email to monitor your shipment through the carrier's website.
Returns are accepted within 14 days of delivery for items in original, unopened condition. All returns must be pre-approved and accompanied by the original invoice.
For defective items or incorrect shipments, iSTYLE Wholesale covers return shipping costs. For non-defective returns, the cost is the responsibility of the buyer.
Refunds are typically processed within 5–10 business days via the original payment method.
Contact our customer support team via email or WhatsApp with your order number and a detailed description of the issue.
Our team will review your complaint and contact you. We may request additional documentation such as photos or serial numbers.
You can escalate the matter to our management team by requesting an escalation in your reply.
We ship to most countries across Europe and beyond. Please contact our logistics team for a full list of supported countries.
Standard shipping within Europe typically takes 2–5 business days. Express options are available for most destinations.
All shipments are insured against loss or damage during transit.
For shipments outside the EU, customs duties and import taxes are the responsibility of the buyer.
Yes, you can arrange your own courier or freight forwarder for collection from our warehouse. Please inform your account manager in advance.