iSTYLE Wholesale is a trusted European wholesale distributor specializing in brand new and used Apple devices. Since 2014, we've been serving retailers, wholesalers, and distributors across Europe and beyond, offering everything from bulk iPhones to accessories and parts, backed by dedicated sales support and seamless logistics.

Our headquarters are based in Europe. We operate across multiple markets and ship to countries throughout the EU and beyond. Please contact our sales team for specific location details and logistics options in your region.

We attend major industry trade shows and events throughout the year. You can also schedule an in-person meeting at our offices by contacting us via WhatsApp or email. Our team is happy to arrange visits for verified business partners.

We accept bank transfers (SWIFT/SEPA), major credit cards, and other methods for established partners. All transactions are conducted in a secure environment. Please contact our finance team for details specific to your account.

Payment is typically required before shipment unless a credit line has been arranged. For new partners, prepayment is standard. Established clients may qualify for deferred payment terms after a track record of successful orders.

Yes, a full commercial invoice is issued for every order. VAT invoices are available for EU-registered businesses. All documentation needed for customs clearance is provided alongside your shipment.

All brand new products come with the manufacturer's standard warranty. Refurbished and used devices include a limited warranty provided by iSTYLE Wholesale. Specific warranty terms are listed on each product page and confirmed on your invoice.

To make a warranty claim, contact our support team with your order number and a description of the issue. We will guide you through the process, which may include returning the item for inspection or replacement depending on the nature of the defect.

Manufacturer warranties on new Apple products are typically tied to the device serial number and may be transferred to the end customer. Our own warranties apply to the direct purchaser only.

Pricing is based on current market conditions, order volume, and product availability. Wholesale prices are dynamic and may change frequently. Registered partners receive access to our live price list and can request custom quotes for large orders.

Yes, volume discounts are available for large orders. Contact your dedicated account manager or our sales team with the quantity and model you require, and we will provide a competitive quote tailored to your needs.

All prices shown are exclusive of VAT. VAT is applied according to applicable regulations for your country. EU B2B transactions with valid VAT numbers may qualify for zero-rated invoicing.

Orders can be placed directly through our online platform after registration and approval. You can also contact our sales team via WhatsApp or email. All orders are confirmed in writing with a pro-forma invoice before processing.

Modifications or cancellations may be possible if the order has not yet been processed for shipment. Contact our team as soon as possible with your order number. Once dispatched, standard return procedures apply.

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment through the carrier's website. For any issues, contact our logistics team directly.

Returns are accepted within 14 days of delivery for items in original, unopened condition. For defective items, returns may be accepted beyond this window under our warranty policy. All returns must be pre-approved and accompanied by the original invoice.

For defective items or incorrect shipments, iSTYLE Wholesale covers return shipping costs. For non-defective returns, the return shipping cost is the responsibility of the buyer.

Once we receive and inspect the returned items, refunds are typically processed within 5–10 business days via the original payment method. You will receive a confirmation email once the refund has been issued.

Contact our customer support team via email or WhatsApp with your order number and a detailed description of the issue. We take all complaints seriously and aim to respond within 24–48 business hours with a resolution plan.

Our team will review your complaint and contact you to discuss the situation. Depending on the nature of the issue, we may request additional documentation such as photos or serial numbers.

If you are not satisfied with our initial response, you can escalate the matter to our management team by requesting an escalation in your reply. We are committed to finding a fair resolution for all parties.

We ship to most countries across Europe and beyond. Shipping availability and costs vary by destination. Please contact our logistics team or check your account dashboard for a full list of supported countries.

Standard shipping within Europe typically takes 2–5 business days. Express options are available for most destinations. International shipments outside Europe may take longer depending on customs clearance.

All shipments are insured against loss or damage during transit. In the unlikely event of a lost or damaged shipment, please notify us immediately upon delivery so we can initiate a claim with the carrier.

For shipments outside the EU, customs duties and import taxes are the responsibility of the buyer. We provide all necessary documentation including commercial invoices and packing lists to facilitate smooth customs clearance.

Yes, you can arrange your own courier or freight forwarder for collection from our warehouse. Please inform your account manager in advance so we can prepare the shipment and provide the necessary documentation for pickup.